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Displaying items by tag: Hospitals
Friday, 25 March 2011 16:17


Constellar Group provides healthcare clients with a strategic approach for overcoming the linguistic and cultural barriers that cost considerable money in wasted time and resources, lost business and customer dissatisfaction.

Today, hospitals are looking for innovative ways to improve patient satisfaction and clinical outcomes. Increasing sensitivity to language and culture is an effective way to improve both while not adding significantly to costs. A system-wide program that integrates the linguistic and cultural differences of patient populations can increase the value of healthcare while reducing costs and economic inefficiencies. The result is a large return on investment for healthcare providers that address linguistic and cultural gaps in their systems.

Assessing the impact of language and culture on patient outcomes requires addressing a wide range of issues, including access to care, compliance, surgical decision-making, follow-up, family support, long-term care and end-of-life decision-making. Constellar Group's research and background in the fields of language acquisition and cultural sensitivity in healthcare enable us to help organizations identify, quantify, and subsequently close, the gap between their current operations and their goals.